Project Consultant / Customer Success Engineer
Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!
As a Project Consultant / Customer Success Engineer, you’ll be responsible for the post-sales portion of our customers’ journeys. As a main technical point of contact, you’ll be providing training, resolving technical issues, and providing other support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.
We’re a Singapore based startup with an office and regional presence in Hong Kong. Our office is located at HKSTP.
What You Will Be Doing
- You’ll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
- Lead implementation and integration of our video analytics solutions into our customers’ workflows and systems.
- Travel to customer sites for implementations as needed.
- Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
- Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
- Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
- Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
- Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.
Our Ideal Requirements
- Fluency in English/Cantonese/Mandarin.
- Excellent communication skills, a customer-first mentality, and a high dose of empathy.
- Ability to handle high pressure/stress situations. You’ll be dealing with a wide variety of customers.
- Demonstrated success in a prior customer success or technical account management role would be a big plus.
- Experience with project management software (such as Jira, Confluence), and customer success metrics.
- Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
- A self-starter and someone with a growth mindset.
Why Work At Ailytics?
- This is an opportunity to create lasting impact and explore the intersection of AI and safety.
- We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
- We value strong standards, high transparency, and low egos. Let us know if this sounds like you.
