Customer Success Engineer / Technical Account Manager
Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!
As a Technical Account Manager/Customer Success Engineer, you’ll be a main technical point of contact for our clients. You’ll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.
Please note:
We are open to considering full-time employees or those on a traineeship under our partnership with SGInnovate’s PowerX program.
This role is based in our Singapore office and will support clients based in Singapore and potentially within the APAC region.
What You Will Be Doing
- You’ll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
- Lead implementation and integration of our video analytics solutions into our customers’ workflows and systems.
- Travel to customer sites for implementations as needed.
- Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
- Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
- Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
- Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
- Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.
Our Ideal Requirements
- Demonstrated success in a customer success or technical account management role.
- Prior experience in software development and/or technical support.
- Excellent communication skills, a customer-first mentality, and a high dose of empathy.
- Experience with project management software (such as Jira, Confluence), and customer success metrics.
- Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
- A self-starter and someone with a growth mindset.
- A Singapore driving license would be a bonus.
Why Work At Ailytics?
- This is an opportunity to create lasting impact and explore the intersection of AI and safety.
- We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
- We value strong standards, high transparency, and low egos. Let us know if this sounds like you.
