End-User License Agreement (EULA)
This EULA is a legal agreement between you (either an individual or a single entity) and Ailytics for any Ailytics software. If you do not agree to the terms of this EULA, you may not use or install the software product. By using any Ailytics software, you agree to be bound by the terms of this Agreement.
You assume full responsibility for the selection of the software to achieve your desired results and for the installation of, the use of, and the results obtained from the software.
The software product is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The software product is licensed, not sold.
Ailytics grants a license to use any Ailytics software that is sold by Ailytics or any Ailytics-authorized Resellers.
The license fees paid by you are paid in consideration of the license granted under this Agreement. Ailytics does not provide refunds unless legally required in the relevant jurisdiction. By accepting this agreement, you fully understand that once license fee payment is made, you will have no recourse for receiving a refund of any part of the fees, except where legally mandated.
- Data Collection and AI Training Consent
Ailytics processes only business user data, including name and email, for account management and support purposes. By purchasing our system, you explicitly opt-in to allow Ailytics to use system-generated metadata for AI model training. This data does not include personal or sensitive information and is strictly used to improve our AI models. If you do not wish to have your system metadata included in training, a separate contractual agreement must be made.
Any system-generated alerts will be permanently deleted at the end of the project lifecycle.
- Software Restrictions
You shall not modify, translate, reverse engineer, decompile the software or any part thereof, or otherwise attempt to derive source code or create derivative works therefrom, except where explicitly allowed under applicable law for interoperability purposes.
You are not allowed to remove, alter, or destroy any proprietary, trademark, or copyright markings or notices placed upon or contained within the software.
- Disclaimer of Warranty
Ailytics does not warrant that the functions of the software will meet your requirements or that the operation of the software will be uninterrupted or error-free. You assume responsibility for selecting the software to achieve your intended results and for the use and the results obtained from the software.
- Limitation of Liability
In no event shall Ailytics or its suppliers be liable for any indirect, incidental, special, or consequential damages or for any damages whatsoever (including but not limited to damages for loss of business profits, business interruption, loss of business information, or other pecuniary or non-pecuniary loss) arising out of use or inability to use the software.
However, nothing in this Agreement shall limit or exclude liability for:
- Gross negligence or willful misconduct by Ailytics.
- Fraud or fraudulent misrepresentation.
- Failure to deliver the core functionality of the software as described in official Ailytics documentation.
- Governing Law & Dispute Resolution
This Agreement shall be governed by and interpreted in accordance with the laws of Singapore. However, if any jurisdiction requires that disputes be resolved locally, those laws may take precedence over this governing law clause.
In case of disputes, the parties agree first to seek resolution through negotiations. If unresolved, disputes shall be settled via arbitration under the rules of a recognized arbitration body, or where legally required, in the courts of the relevant jurisdiction.
- Data Processing & Hosting
All collected data is stored and processed solely on Ailytics servers. By default, Ailytics hosts its platform in Singapore, but upon customer request, hosting may be arranged in a specific country where legally required.
Ailytics implements appropriate technical and organizational measures to ensure and demonstrate that processing is performed in accordance with relevant data protection regulations, including but not limited to GDPR, PDPA, and other applicable laws.
You have the right to request data disclosure to you and the right to request partial or complete deletion of your data. To exercise these rights, please contact support@ailytics.ai.
- Termination
This Agreement is concluded for an undefined period of time. If the End-User violates the provisions related to copyright and restrictions outlined in this Agreement, they will no longer be entitled to use Ailytics software.
The observance of this Agreement is conditional for the legal use of the software. In case of intentional violation of any obligation stipulated in this Agreement by the End-User, Ailytics is entitled to terminate this Agreement immediately.
- Software Patents Disclaimer
Ailytics developed the software using only its own algorithms, ideas, and designs. Ailytics does not knowingly use third-party intellectual property. If any component of the software unintentionally infringes on an existing patent, users are required to notify Ailytics before making claims or taking legal action.
- Liability for Third-Party Infringements
The End-User is responsible for any infringement of copyright, patents, or local regulations caused by their use of the software. Ailytics and its suppliers are not responsible for the End-User’s violations of patent laws or local legal requirements.
