Privacy Policy

Effective Date: 9 October 2026

This Privacy Policy explains how Ailytics Pte Ltd (“Ailytics”, “we”, “our”, or “us”) collects, uses, discloses and safeguards Personal Data (as defined below). Please note that our public website is a static information portal and does not collect any Personal Data.

1. INTRODUCTION

Ailytics is Southeast Asia’s leading video analytics solution provider, dedicated to enhancing operational safety and productivity for industries such as construction, manufacturing, oil & gas, maritime and more. This Privacy Policy (the “Privacy Policy”) sets out how we collect, use, disclose and/or process Personal Data in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”) for the time being in force. Where our processing of Personal Data relies on consent, consent may be withdrawn at any time as set out in Section 9.

In the course of providing our services, Ailytics may act in different capacities in relation to Personal Data. When processing Personal Data solely on behalf of and under the instructions of our customers for the purpose of delivering customer-directed services (such as real-time safety monitoring and alerts), Ailytics acts as a data intermediary under the PDPA. When collecting, using, or retaining Personal Data for Ailytics’ own purposes (such as training, benchmarking, testing or improving our AI models), Ailytics acts as an organisation in its own right and will comply with applicable obligations under the PDPA, including obtaining consent or relying on a valid exception for such collection, use, or retention.

2. DEFINITIONS

“Personal Data” means data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which an organisation has or is likely to have access. Personal Data may include: (i) account and contact information, including name, email address, account credentials, user preferences, settings and support or enquiry details; (ii) images of individuals in video feeds, images, alerts and associated media files processed through Ailytics software and its web dashboard (“Ailyssa”); (iii) information about individuals captured in such video feeds, images and alerts and associated media files, including facial features, movement patterns, location at a monitored site and other contextual information; (iv) alert and device metadata (including camera, site, and group names; timestamps; and alert types); and information about access to and use of Ailyssa, where such information relates to an identifiable individual; and (v) information that we receive from third-party platforms, apps or providers (including agents, vendors, contractors, affiliates, partners and other third parties that collect Personal Data, perform functions on our behalf or with whom we collaborate) when our services rely on such platforms, apps or providers to perform their intended purposes or when Ailyssa is integrated with such platforms, apps or providers.

“Selected Training Data” means customer Personal Data selected by Ailytics for the purposes of training, benchmarking, testing, and improvement of Ailytics’ AI products and services, which may include images, video clips, and related metadata.

3. COLLECTION OF PERSONAL DATA

We collect or receive Personal Data, either:

In each case, we collect such Personal Data only insofar as is necessary or appropriate to achieve the purposes of use described below. We do not disclose Personal Data for purposes or in a manner other than as prescribed in this Privacy Policy.

Personal Data of an individual should not be provided to us unless that individual’s prior consent to do so has been obtained and that individual has been informed that their Personal Data will be handled in accordance with this Privacy Policy (including where to find it).

4. PURPOSE AND USE OF PERSONAL DATA

We collect, use, disclose and/or process Personal Data for the following purposes:

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When our video analytics solutions are used, we process video feeds, images and associated metadata (e.g., timestamps and sensor data) for customer-directed real-time safety monitoring, including generating and delivering alerts and associated media files to the relevant customer’s dashboard. In this context, Ailytics acts as a data intermediary processing Personal Data on behalf of and for the purposes of the customer. The video feeds and images may contain identifiable individuals and information about them, including but not limited to facial features or movement patterns captured within the video feed. Our AI models are designed to identify objects, equipment and activities rather than individual persons.

Separately, acting as an organisation in our own right, we may, for our own purposes, collect, retain and use Selected Training Data. Selected Training Data may contain Personal Data. We will only use such Personal Data where (a) consent has been obtained; or (b) a relevant customer has provided any required notification or reasonable access to information and has a valid legal basis, including any required consent or applicable exception, for disclosing the Personal Data to us for these purposes.

We may rely on the various exceptions under the PDPA for the collection, use or retention of such Personal Data for these purposes. If so, we will conduct and document the assessment required by the PDPA, including our assessment of likely adverse effects and the measures implemented to eliminate, reduce or mitigate them. Any questions about our reliance on the legitimate interests exception may be directed to our Data Protection Officer at support@ailytics.ai.

Individuals may opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by contacting marketing@ailytics.ai. We do not use video feeds, images or other biometric data for marketing purposes.

5. HANDLING OF DATA FOR LEGAL PURPOSES

We may access, retain and disclose Personal Data and any information provided in the Account where such access, retention or disclosure is required or authorised under the PDPA or any other written law (including pursuant to an order of court or a lawful direction of any government or regulatory authority having jurisdiction over Ailytics), or where such access, retention or disclosure is necessary for any of the following purposes:

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6. INTERNATIONAL TRANSFER OF DATA

To the extent necessary to achieve the purposes of use described above, we may provide Personal Data to our business partners, agents, vendors, contractors and affiliates and may outsource the processing of such information to any such parties for the purposes stipulated above. We shall take steps to ensure that, when transferring, storing or processing Personal Data outside Singapore, the Personal Data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

7. MANAGEMENT OF PERSONAL DATA

Third parties may unlawfully intercept or gain unauthorised access to Personal Data and/or account information transmitted to or from Ailyssa through no fault of Ailytics. Technologies may malfunction or not work as anticipated. We will nevertheless deploy reasonable security arrangements to protect Personal Data as required by laws and regulations; however, there can be no guarantee of absolute security, especially in relation to disclosures arising from malicious or sophisticated hacking through no fault of Ailytics. Ailytics makes no warranty and is not responsible for ensuring that Personal Data submitted to us is complete, accurate, true or correct. Failure to do so may result in our inability to provide any services requested and the Company shall not be liable for any loss, expense, damage or claim arising out of inaccurate Personal Data being provided to the Company through no default of its own. Ailytics may make use of public data obtained from publicly available sources at zero cost, including public datasets. Ailytics is not responsible for use of Personal Data that has entered or will subsequently enter the public domain unless this was caused by a breach of an agreement.

8. INFORMATION ON MINORS

Ailyssa is not designed for direct use by individuals who lack legal capacity to consent under applicable law. Where a customer deploys Ailyssa in a setting involving minors, the customer must ensure that all required notices have been provided and that valid consent has been obtained from each relevant parent or legal guardian, or that another legal basis under the PDPA or other applicable law applies, before any minor’s Personal Data is captured, disclosed to or processed by us through Ailyssa. We will process such Personal Data only for notified or legally permitted purposes, and will take reasonable steps to delete or cease processing Personal Data of a child under 13 if we become aware that it has been provided without valid consent or another lawful basis, unless retention or processing is required or authorised by law.

9. WITHDRAWAL, CORRECTION, ERASURE AND ACCESS TO PERSONAL DATA

Where our collection, use and/or disclosure of Personal Data is based on consent, the relevant individual may withdraw that consent at any time by contacting us as set out in Section 17. Applications to correct and/or access a copy of Personal Data in our possession or under our control may also be made by contacting us as set out in Section 17. We shall process such requests in accordance with this Privacy Policy and any other relevant legislation or applicable laws. Any withdrawal of consent will apply prospectively and will have no bearing on the lawfulness of processing before consent is withdrawn. Where processing is permitted or required by law on another basis, withdrawal of consent will not affect that processing. Where consent is withdrawn, we will provide information on the likely consequences of withdrawing consent, including where it may affect our ability to continue providing services.

Requests for us to provide copies of Personal Data in our possession or under our control may be made by the individual to whom that Personal Data relates in accordance with (and subject to) the PDPA and the relevant regulations made thereunder. If fees or costs are incurred as a result of any such application or request, the requesting individual shall be responsible for bearing all such fees and costs.

Requests for us to correct any Personal Data that is believed to be inaccurate or incomplete may be made by the individual to whom that Personal Data relates. We will consider each request in accordance with applicable law and make any correction required by applicable law without undue delay.

An individual may request that we delete or cease using the individual’s Personal Data by contacting us as set out in Section 17. We will consider each request in accordance with applicable law and may decline a request where retention or continued processing is required or permitted by law or is necessary for a legal or business purpose.

We reserve the right to reject a request to correct or delete Personal Data in accordance with data protection laws or any other applicable laws or regulations.

Before responding to any request to access, correct or delete Personal Data or withdraw consent, we shall require the relevant individual to verify their identity.

10. AGGREGATED OR ANONYMISED INFORMATION

We may share aggregated or anonymised information publicly with business partners like publishers, advertisers, developers or rights holders. Such information will be aggregated or anonymised so that it does not identify any individual. This may be done to highlight trends among individuals, amongst other things.

11. RETENTION OF PERSONAL DATA

We will only retain Personal Data for as long as it is required or permitted by law for the purposes for which such Personal Data was collected. Operational data, including alerts and associated media files processed solely for customer-directed services, is generally retained for the duration of the relevant project or service term and then deleted, subject to any legal requirement to retain it and the normal expiry of backup copies. Separately, Selected Training Data may be retained beyond the end of the relevant customer-directed services for as long as necessary for the purposes for which it was selected. We will periodically review Selected Training Data and delete or irreversibly anonymise it when it no longer serves those purposes or is no longer necessary for any legal or business purpose. Backup copies containing such Personal Data are generally overwritten within seven days after deletion from active systems.

12. THIRD PARTY LINKS AND WEBSITES

Ailyssa could contain links to third-party websites operated by other companies, such as affiliates or business partners. We are not responsible for the security of Personal Data on websites wholly operated by such third parties.

13. PASSWORDS

Some Personal Data can be accessed and amended through the Account, protected by a password. It is recommended that the password not be divulged to anyone. Our staff, personnel or agents will never ask for the password in an unsolicited phone call or email.

14. COOKIES

Cookies are text files placed on computers to collect standard Internet log information and data about behaviour on websites. When individuals visit Ailyssa we may collect information about such individuals automatically through cookies or similar technology. For more information, visit allaboutcookies.org.

We use cookies to improve the user experience on Ailyssa, including but not limited to (i) keeping individuals signed in to the Account; (ii) gathering data on how individuals interact with and/or use Ailyssa; and (iii) automatically filling in user information on login.

Individuals may configure their browsers not to accept cookies. However, where cookies are blocked or restricted, individuals acknowledge and accept that some of our services and features may not function as a result.

15. POLICY UPDATES

We may, in our sole discretion, amend or update this Privacy Policy from time to time. Changes deemed significant in our sole and absolute discretion will be communicated through our website or by email, together with an updated effective date.

16. ENFORCEABILITY

Without prejudice to an individual’s rights under the PDPA, nothing in this Privacy Policy shall create or confer any legally enforceable right whether by way of contract, tort, equity or otherwise under the law.

17. CONTACT INFORMATION

Any queries, requests, notices or complaints relating to this Privacy Policy or our collection, use or disclosure of Personal Data may be directed to us at:

Phone: +65 6859 4780

Ailytics Pte Ltd

81 Ayer Rajah Crescent, #03-48

Singapore 139967

Email: support@ailytics.ai

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Effective Date: 1 May 2025

This Privacy Policy explains how Ailytics Pte Ltd (“Ailytics”, the “Company”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you use our AI application and web dashboard (“Ailyssa”). Please note that our public website is a static information portal and does not collect any personal data. This Policy applies solely to your interactions with our dynamic services that help you access our AI-powered video analytics solutions.

1. INTRODUCTION

Ailytics is Southeast Asia’s leading video analytics solution provider, dedicated to enhancing operational safety and productivity for industries such as construction, manufacturing, oil & gas, maritime, and more. This Privacy Policy (the “Privacy Policy”) is drafted with the intention of improving your understanding of how we use, disclose and/or process the personal data you have provided us, in compliance with the Personal Data and Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”) for the time being in force. By using our AI application and Ailyssa, you acknowledge that you have read and understood the terms of this Privacy Policy and that you hereinafter give your irrevocable acceptance of and consent to the collection, use, disclosure, storage and/or processing of your personal data as described in the terms herein.

2. DEFINITION

“Personal Data” means any non-public information about an individual who can be specifically identified from that data or from a combination of both that data and other information which an organisation is likely to have access.  For the avoidance of doubt, Personal Data includes information that we receive from third party platforms, apps or providers (including but not limited to agents, vendors, contractors, affiliates, partners and any other third parties who collect your Personal Data and/or perform functions on our behalf, or with whom we collaborate), when our services rely on such platforms, apps or providers to perform its intended purposes or when you cause them to be integrated.

3. ACQUISITION OF PERSONAL DATA

The Company collects or receives your Personal Data, either:
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In each case, we collect such Personal Data only insofar as is necessary or appropriate to achieve the purposes of use described below. We do not disclose Personal Data for purposes or in a manner other than as prescribed within this Privacy Policy.

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You shall not provide us with Personal Data of another individual (which includes any corporate entity) unless you have first obtained that individual’s prior written consent to do so and you have told them their Personal Data will be handled in accordance with this Privacy Policy (including where to find it).

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4. PURPOSE AND USE OF PERSONAL DATA

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The Company acquires, uses, discloses and/or processes Personal Data for the following purposes:

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When you use our video analytics solutions, we process video feeds, images and associated metadata (e.g., timestamps, sensor data). This data may capture personal attributes of persons captured in the video feeds and images including but not limited to facial features or movement patterns if captured within the video feed. For the avoidance of doubt, any and all Personal Data collected will be processed and used solely to deliver the services under our EULA.

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You further acknowledge and accept that any and all information and data provided to the Company’s AI applications and solutions may be used to train or otherwise improve the Company’s services through its AI training model.

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5. HANDLING OF DATA FOR LEGAL PURPOSES

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You unequivocally consent, agree and acknowledge that the Company may access, retain and disclose your Personal Data and any information provided in your Account if required to do so by law or pursuant to an order of court or by any government or regulatory authority having jurisdiction over the Company, or in good faith or reasonable belief that such access, retention, or disclosure is necessary for:

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6. INTERNATIONAL TRANSFER OF DATA

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To the extent necessary to achieve the purposes of use described above, we may provide some of your Personal Data to our business partners, agents, vendors, contractors and affiliates and we may outsource the processing of such information to any such business partners, subsidiaries or affiliates, for the purposes stipulated above. By accessing and/or using the Company’s services, you give your irrevocable acceptance of and consent to the Company transferring, storing or processing your Personal Data outside of Singapore for the purposes articulated above. The Company shall take steps to ensure that in transferring, storing or processing your Personal Data outside of Singapore, your Personal Data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

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7. MANAGEMENT OF PERSONAL DATA

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Third parties may unlawfully intercept or gain unauthorised access to Personal Data and/or account information transmitted to or from Ailyssa or our AI application through no fault of the Company. Technologies may malfunction or not work as anticipated. The Company will nevertheless deploy reasonable security arrangements to protect your Personal Data as required by laws and regulations; however there can be no guarantee of absolute security, especially in disclosures arising from malicious or sophisticated hacking through no fault of the Company.You shall ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the services you have requested or provided instructions for and the Company shall not be liable for any loss, expense, damage or claim arising out of inaccurate Personal Data being provided to the Company through no default of its own.The Company may make use of public data obtained from publicly available sources at zero cost, including but not limited to public datasets. The Company shall not be responsible for use of Personal Data that has entered or will subsequently enter the public domain unless it was caused by a breach of any agreement.

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8. INFORMATION ON MINORS

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The website is not intended for minors or children under the age of 13. We do not intentionally or knowingly acquire or retain Personal Data or non-personally-identifiable information from individuals under the age of 13 nor is any part of our website or service targeted at children under the age of 13. In the event that Personal Data of a minor under 13 years of age in your care is disclosed to the Company, you hereby consent to the processing of the minor’s Personal Data and agree to be bound by this Privacy Policy on behalf of such minor.

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9. WITHDRAWAL, CORRECTION, ERASURE AND ACCESS TO PERSONAL DATA

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You may unequivocally withdraw your consent to the collection, use and/or disclosure of all your Personal Data, or apply to correct and/or access a copy of your Personal Data in the Company’s possession by sending an email to support@ailytics.ai, and we shall process such requests in accordance with this Privacy Policy and any other relevant legislation or applicable laws. Any withdrawal of consent will apply prospectively and will have no bearing on the lawfulness of any such processing before your consent is withdrawn. Any withdrawal of consent may consequently disallow the Company from continuing to provide its services to you.

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You may request that the Company provide copies of your Personal Data to you. If fees or costs are incurred as a result of any such application or request, you hereinafter agree to bear all such fees and costs.

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You have the right to request that the Company correct any Personal Data that you believe is inaccurate or incomplete. Upon such request, the Company shall make the necessary corrections without undue delay.

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You have the right to request that the Company erase your Personal Data when (i) such personal data is no longer necessary in relation to our obligations to provide the services under our EULA or the purposes for which they were collected or otherwise processed; (ii) you have withdrawn your consent for processing of such Personal Data and there is no other legal ground for processing the same; or (iii) the Personal Data has to be erased for compliance with a local obligation or state law to which the Company is subject.

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The Company reserves its right to reject a request to correct or erase your Personal Data in accordance with data protection laws or any other applicable laws or regulations.

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The Company shall, prior to any response to the exercise of such rights to access, correct or erase Personal Data or withdraw consent, require you to verify your identity, and you undertake that you consent to any such verification exercise.

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10. NON-PERSONALLY IDENTIFIABLE INFORMATION

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The Company may share non-personally identifiable information publicly with business partners like publishers, advertisers, developers or rights holders. Such information will be aggregated or anonymised to ensure that it does not personally identify you. This may be done to highlight trends among users, amongst other things.

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11. RETENTION OF PERSONAL DATA

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The Company will only retain your Personal Data for as long as it is required or permitted by law for the purposes for which such data was collected. The Company will cease to retain your Personal Data or remove any and all means in which the Personal Data can be used to identify you as soon as it is reasonable to the Company that the retention of such data ceases to serve the purposes for which the Personal Data was collected, and is no longer necessary for any legal or business purpose.

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12. THIRD PARTY LINKS AND WEBSITES

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The Company’s platform could contain links to third party websites operated by other companies such as affiliates or business partners. The Company is not responsible for the security of your Personal Data on websites wholly operated by such third parties.

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13. PASSWORDS

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Some of your Personal Data can be accessed and amended through your Account, protected by a password. It is recommended that you do not divulge your password to anyone. The Company’s staff, personnel or agents will never ask you for your password in an unsolicited phone call or email.

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14. COOKIES

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Cookies are text files placed on your computer to collect standard Internet log information and data about your behaviour on websites. When you visit the Platform, we may collect information about you automatically through cookies or similar technology. For more information, visit allaboutcookies.org.

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The Company uses cookies to improve your experience on its Platform, including but not limited to (i) keeping you signed in to your Account; (ii) gathering data on how you interact with and/or use the Platform; and (iii) automatically filling in user information on login.

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You may set your browser to not accept cookies. However, under circumstances where cookies are either blocked or restricted, you acknowledge and accept that some of our services and features may not function as a result.

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15. INDEMNITY

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As our AI application relies on cameras, video feeds and images provided by you, you hereby irrevocably undertake to indemnify and keep indemnified the Company from and against all loss or damage suffered and all claims, costs, expenses, damages, liabilities and losses whatsoever and howsoever arising including without limitation, all reasonable legal costs on a full indemnity basis and all fines and/or penalties arising out of the breach of any laws or regulations (including without limitation the infringement of intellectual property rights and breach of personal data protection legislation) occasioned from the provision of footage, images, data or content in any form by you to the Company.

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16. LIMITATION OF LIABILITY

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To the maximum extent permitted by law, in no event shall the Company be liable for any special, incidental, indirect, or consequential damages whatsoever and howsoever arising including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption or loss of privacy arising out of or in any way related to the use of or inability to use the Company’s services, or otherwise in connection with any provision of these Privacy Policy.

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You further acknowledge and accept as the cameras used to collect footage submitted to our AI application do not belong to the Company, the Company shall not be liable for the failure, malfunction and/or service disruptions of/to any such cameras and/or devices used to collect such video footage.

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17. POLICY UPDATES

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The Company may in its sole discretion, amend or update this Privacy Policy periodically from time to time. Changes deemed significant in the Company’s sole and absolute discretion, will be communicated through our website, email, along with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised terms.

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18. DISPUTES – MEDIATION

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Any dispute arising out of or in connection with this Policy shall be submitted for mediation. Parties shall submit a request to the Singapore Mediation Centre (“SMC”) or other equivalent mediation institution to mediate within forty-five (45) days of the dispute arising. Unless otherwise agreed by the Parties, the mediator will be appointed by the mediation institution. The mediation will take place in Singapore in the English language and you agree to be bound by any settlement agreement reached. Should Parties fail to reach a settlement through mediation, then the Parties may proceed to resolve the dispute in any other manner provided for in this Agreement. For the avoidance of doubt, the Parties shall be deemed to have failed to reach a settlement if either party serves a written notice terminating the mediation.

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19. GOVERNING LAW AND JURISDICTION – SINGAPORE (EXCLUSIVE)

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This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore. The Company and you irrevocably submit to the exclusive jurisdiction of the Singapore Courts any and all disputes arising out of or in connection with this Privacy Policy and the collection, use, disclosure and/or processing of your Personal Data.

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20. CONTACT INFORMATION

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If you have any questions or concerns regarding this Privacy Policy, please reach out to:

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Phone: +65 6859 4780

Ailytics Pte Ltd

81 Ayer Rajah Crescent, #03-48

Singapore 139967

Email: support@ailytics.ai